HOA
mid-rise
residential.
Common areas under scrutiny — board minutes, resident complaints, and Florida humidity. From the lobby to the trash room, on a schedule written for your building, photo-verified on the day it happens.
Eight zones,
one document, one crew.
"Two visits to your building should never look like two different services. The SOP is what makes them the same."
Indicative cadence — finalized after the walkthrough.
What boards are tired of.
Three failure modes show up in every board minutes archive we read before pricing a building.
Two visits, two services.
Crews that rotate without a procedure behind them. The lobby gets the attention on Monday; by Friday the stairwell is forgotten and a board member is taking photos.
Logbooks without evidence.
Sign-in sheets that say "cleaned" with nothing to back them up. When a resident complains on Tuesday, the conversation becomes we did, we didn't, we did.
No bridge to the resident.
A crew that doesn't speak the resident's English ends up nodding through real complaints. Nothing gets resolved because nothing gets translated.
Typical
monthly range.
Where a building lands depends on cleaning frequency, scope, and the condition of the property — not a fixed price list. Finalized after the walkthrough.
What lives in your SOP.
A document, not a sales sheet. Written before the first visit, revised when the building changes.
Zone map + frequency matrix
Eight zones called out from the walkthrough, each with its own cadence — daily, three-times, weekly, monthly — tuned to where dirt actually concentrates in your building.
Procedure per zone, per surface
Which microfiber color, which solution, dwell time, the order of operations. Boring infrastructure, written down once so it stops being a question every Monday.
Photo-QA checklist
The same zones, the same camera angles, every visit. The report files itself before the crew leaves the property.
Resident communication protocol
Who calls back, in what language, on what timeline, when a unit reports something the common-area schedule didn't catch.
Monthly owner inspection
Erica walks the building once a month, in person, signs the inspection sheet, and your photo report carries the signature.
Send the building
address. Erica walks it
this week.
A 90-minute walk through the eight zones. Five business days later: SOP + price. Yours to keep.
Schedule the walkthrough → (305) 873-4442